IT Engineer — Europe
Jan 2026 – presentAlibaba International · Madrid, Spain
Sole IT engineer for the European offices
- User support and helpdesk for all of Europe: onboarding and offboarding, meeting rooms, laptop lifecycle.
- Server setup and coordination with the global Infrastructure team on system images.
- Redesigned the device provisioning process for new hires.
- IT asset and stock management, including a refresh program for laptops over 48 months old.
- Rolled out AppleCare Enterprise coverage for the European fleet.